Terms of Service

Last updated: August 8, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of VantageMarc (“VantageMarc,” “we,” “us,” or “our”), a cloud-based customer relationship management platform (the “Service”). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. The Service

VantageMarc is a subscription software-as-a-service platform that helps small businesses (“Customers,” “you”) manage contacts, sales pipelines, calendars, forms, and communicate with their own leads and customers (“End Users”) by email, SMS text message, and other channels made available through the Service.

3. Account Registration

You must provide accurate, current information when creating an account and keep your login credentials confidential. You are responsible for all activity that occurs under your account.

4. Subscription Plans & Billing

The Service is offered on subscription plans as described on our pricing page. Paid plans are billed in advance on a recurring basis (monthly or annually, depending on the plan you select) via our payment processor. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period, and we do not provide refunds or credits for partial billing periods except where required by law.

5. Text Messaging (SMS) Communications

The Service allows Customers to send SMS text messages to their own End Users. Because SMS messaging is subject to strict legal and carrier requirements, the following rules apply:

Consent is required before any message is sent. Where a Customer collects an End User’s phone number through a hosted web form built with the Service, the form’s SMS consent checkbox is unchecked by default and requires the End User to take an affirmative action to opt in. The disclosure shown alongside that checkbox identifies the business sending the messages and states that message frequency varies, that message and data rates may apply, and that the End User may reply STOP to opt out or HELP for help. The exact disclosure text presented at the time of consent is stored on the End User’s record as a compliance audit trail.

Where a Customer adds a contact’s information manually (for example, after obtaining consent verbally, in person, or through an existing business relationship), the Customer represents and warrants that it has obtained valid, documented consent from that End User before sending any SMS message, and agrees to produce evidence of that consent on request.

Opt-out. Every End User may reply STOP at any time to immediately stop receiving further messages. Opt-outs are recorded automatically, and no further SMS messages will be sent to that number unless the End User re-opts in. Replying HELP returns support contact information. Message frequency varies by Customer configuration. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Customers are solely responsible for obtaining and maintaining valid consent from End Users, honoring opt-out requests, and complying with all applicable laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable carrier and CTIA guidelines. We reserve the right to suspend or terminate SMS functionality, or the Service as a whole, for any account associated with unsolicited messaging, invalid consent practices, or excessive spam complaints.

6. Acceptable Use

You agree not to use the Service to send unlawful, deceptive, harassing, or unsolicited communications, or to store or transmit content that infringes the rights of others. We may suspend or terminate accounts that violate this section.

7. Your Data

You retain ownership of the contact, lead, and business data you submit to the Service. You are responsible for the accuracy of that data and for having the right to collect, store, and use it, including any consent required from your own End Users.

8. Third-Party Providers

The Service relies on third-party providers to deliver certain functionality, including authentication and database hosting, payment processing, email delivery, and SMS/telephony delivery. Each provider is governed by its own terms and privacy practices, over which we have limited control. We are not responsible for a third-party provider’s downtime, errors, or discontinuation.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Termination

We may suspend or terminate your access to the Service if you violate these Terms. You may stop using the Service and cancel your subscription at any time.

12. Governing Law

These Terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-laws principles.

13. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact support via Chat or email mark@lc.vantagemarc.online.